by Marilyn | Aug 28, 2020 | Adobe, Creative Cloud, How-To, Mac, Troubleshooting
Here’s the solution to a problem that clients have run into on occasion. In a workgroup that relies on Adobe Creative Cloud apps, one person might upgrade to the latest versions of Photoshop, InDesign, and Illustrator, whereas others don’t. Suddenly, if that person... 
by Marilyn | Aug 24, 2020 | iOS 13, iPadOS 13, Tip, Troubleshooting, updates
People whose iPhones or iPads have relatively little free space have long struggled with the fact that iOS likes to download updates so they’ll be ready for installation. “Who wants to wait for a long download?” Apple thought. Unfortunately, lots of people do. The... 
by Marilyn | Aug 19, 2020 | battery, iPhone, Tip, Troubleshooting
If you’re plugging your iPhone in regularly but getting low-battery warnings when you shouldn’t, consider the possibility that something is preventing your iPhone from charging successfully while plugged in. If there’s no lightning bolt badge on the battery icon when... 
by Marilyn | Aug 17, 2020 | Article, backup, hard drive, How-To, Mac, Time Machine, Troubleshooting
It’s inevitable—your Time Machine backup drive is going to fill up. Time Machine is smart about backing up only files that have changed, but after months or years of usage, the drive will run out of space. What happens then? Before we explain, some background. On its... 
by Marilyn | Jul 8, 2020 | Mac, Tip, Troubleshooting, window
Every so often, we hear from a Mac user with a seemingly impossible problem: a document window in some app is opening somewhere outside of the screen so it’s effectively invisible and they can’t work with it in any way. Just closing (with File > Close) and... 
by Marilyn | Jul 8, 2020 | Internet, networking, Solution, Troubleshooting, VPN, Wi-Fi
The pandemic has forced large numbers of those who are still employed—nearly half the American workforce, by some estimates—to work from home. And while that has actually improved productivity for many people, partly due to eliminating time-consuming commutes, remote... 